Type of bind: Paperback
Dewey Decimal Number: 658
EAN num: 9780006530695
ISBN number: 0006530699
Label: HarperCollins Business
Manufacturer: HarperCollins Business
Page Count: 160
Printing Date: June 15, 1998
Publishing house: HarperCollins Business
Sale Popularity Level: 343068
Studio: HarperCollins Business
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Editor's Notes and Comments:
Product Description:
A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Raving Fans, in a nutshell, is the advice given to a new Area Manager on his very first day -- in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature -- not just a passing fad. Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace -- and turn their customers into raving, spending fans.
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