Books : Search

1.

Know Your Chances: Understanding Health Statistics
Author name: M.S. Steven Woloshin M.D., M.S. Lisa M. Schwartz M.D., H. Gilbert Welch M.D. M.P.H.
November 30, 2008

2.

Reinventing Your Contact Center: A Manager's Guide to Successful Multi-Channel CRM
Author name: Lisa M. Schwartz, Lana M. Ruffins, Natalie L. Petouhoff
April 17, 2006

3.

Integrating People with Process and Technology 'Gaining Employee Acceptance of Technology Initiatives'
Author name: Jon Anton, Natalie L. Petouhoff, Lisa M. Schwartz
2002-03

4.

Carroll Dunham
Author name: A. M. Homes, Klaus Kertess, Lisa Phillips, Sanford Schwartz, Carroll Dunham, Matthew Ritchie
January 02, 2003

5.

Health benefits, risks, and cost-effectiveness of influenza vaccination of children.: An article from: Emerging Infectious Diseases
Author name: Lisa A. Prosser, Carolyn Buxton Bridges, Timothy M. Uyeki, Virginia L. Hinrichsen, Martin I. Meltzer, Noelle-Angelique M. Molinari, Benjamin Schwartz, William W. Thompson, Keiji Fukuda, Tracy A. Lieu
November 07, 2006

6.

Super Deluxe Third Grade Scholar (Volume 3)
Author name: M. C. Hall, Lisa Klobuchar, Barbara Irvin
2000

7.

Be the Best Agent Ever: Call Centers, Contact Centers and Multimedia Centers
Author name: Natalie L. Petouhoff, Lisa M. Schwartz, Lana M. Ruffins
June 28, 2006

8.

Reinventing Your Contact Center
Author name: Lisa M./ Ruffins, Lana M./ Petouhoff, Natalie L./ Morris, Richard L. (EDT) Schwartz
April 28, 2006

9.

Reinventing Your Contact Center
Author name: Lisa M./ Ruffins, Lana M./ Petouhoff, Natalie L./ Morris, Richard L. (EDT) Schwartz
April 28, 2006